Shipping policy

Shipping Policy

We ship all our orders by express courier, for a fast and fully trackable service.

🇮🇹 Shipping within Italy

Shipping within Italy costs €5.99.

Shipping is free, in Italy and in every country we ship to, on orders of €150.00 or more.


Estimated delivery time is 24/48 working hours from the moment the courier takes charge of the parcel, except for any delays caused by the courier, public holidays, weather conditions or events beyond our control.

Delivery

Only one delivery attempt is made.


If the delivery attempt is unsuccessful, the parcel is automatically transferred to a collection Point, where it can be picked up according to the terms and timeframes indicated by the courier.


Thanks to the use of collection Points, no re-delivery fees are charged.

Remote areas

For deliveries to locations classified as remote areas by the courier, a surcharge of €3.00 may be applied to the shipping cost.


Any surcharge is applied on the basis of the list of remote areas published by the courier. CLICK HERE TO VIEW THE LIST.

Returns

If an order is returned, a surcharge of €2.00 + VAT is applied to the return shipping cost, corresponding to the return fee charged by the shipping service.


Any further costs relating to the handling of the return will be communicated in accordance with the terms of sale applicable to the order.

Delivery notice

You can request a delivery notice service by SMS or phone call.


The service carries a surcharge of €0.50 per shipment.

International shipping

We ship to several European countries. Costs vary depending on the destination zone.

Zone 1 — €10.00

  • Austria

  • Germany

Zone 2 — €14.00

  • Belgium

  • Czech Republic

  • France

  • Luxembourg

  • Netherlands

  • Poland

Zone 3 — €16.50

  • Switzerland

  • Denmark

  • Spain

  • Hungary

  • Portugal

  • Slovakia

Zone 4 — €23.00

  • Bulgaria

  • United Kingdom

  • Greece

  • Estonia

  • Croatia

  • Lithuania

  • Latvia

  • Romania

  • Serbia

  • Sweden

  • Slovenia

  • Cyprus

  • Finland

  • Ireland

  • Malta

Important information

The delivery times shown are indicative and may vary depending on the destination and on circumstances beyond the seller’s control.


For international shipments, any duties, taxes, customs charges or other costs required by the authorities of the destination country are payable by the recipient, where applicable.


Orders are handed over to the courier within the timeframes set out in the terms of sale. Once the shipment has been handed over to the courier, any delivery delays must be handled in accordance with the courier’s procedures.


Delivery to a collection Point following an unsuccessful first attempt does not involve any re-delivery cost.