Refund policy

RETURNS AND RIGHT OF WITHDRAWAL POLICY

Last updated: 16/09/2026

This Policy governs how products purchased on the website www.mondovintagestore.com may be returned. The website is operated by:

RE.W. DI VERNILLO ALESSANDRO
Via Luigi Settembrini 22
82100 Benevento (BN) – Italy

VAT number: 01822440622
Tax code: VRNLSN*****A783V
EU VAT: IT01822440622

E-mail: mondovintagesocial@gmail.com
Certified e-mail (PEC): vernilloale@pec.it

1. RIGHT OF WITHDRAWAL

Online purchases made by a consumer are subject to the rules on the right of withdrawal set out in the Italian Consumer Code.

The Customer has the right to withdraw from the purchase within 14 days from the date the product is delivered.

For orders made up of several products delivered separately, the 14-day period starts from the delivery date of the last product.

For orders made up of several products, the return will only be accepted if all products are returned unaltered. Otherwise, the seller reserves the right not to accept the return.

The right of withdrawal may also be exercised for vintage, used and pre-owned products, except for the specific exceptions provided for by law.

2. HOW TO REQUEST A RETURN

To exercise the right of withdrawal, the Customer must send an explicit notice within 14 days of delivery.

The request can be sent via:

E-mail: mondovintagesocial@gmail.com

The notice must contain at least:

the Customer’s first and last name;
the order number;
the product or products to be returned;
the order date;
the date of receipt;
an explicit statement of the intention to exercise the right of withdrawal.

The Customer may use the Withdrawal Form provided at the end of this Policy, although the use of that form is not mandatory.

Once the request has been received, the Seller will inform the Customer how to proceed with the return.

3. RETURN DEADLINE

After giving notice of withdrawal, the Customer must return the product within 14 days of the delivery of the order.

The product must be sent to the address indicated by the Seller in the return authorisation/handling notice.

The Customer must keep the receipt or proof of shipment until the refund procedure has been completed.

4. CONDITION OF RETURNED PRODUCTS

The product must be returned in a condition that allows the Seller to verify its nature, characteristics and functioning.

The Customer may handle the product to the extent necessary to check its characteristics and fit, with the same care that would normally be possible in a physical store.

For vintage and second-hand clothing, the product must be returned:

not used beyond what is necessary to check its characteristics and fit;
not washed;
not altered;
not damaged;
complete with any original tags and accessories;
in substantially the same condition in which it was received.

The Customer is only liable for any diminished value of the product resulting from handling other than what is necessary to establish its nature, characteristics and functioning.

The particular vintage or second-hand nature of the product does not remove the right of withdrawal.

5. VINTAGE GARMENTS AND SIGNS OF WEAR

The items sold on the website may show signs of age, wear, imperfections, alterations, repairs or other features typical of vintage and pre-owned products.

The condition of each item is described, as far as possible, on the relevant product page and through the photographs.

Returning a product because the Customer has changed their mind or because the product does not meet their expectations falls within the right of withdrawal and follows the conditions set out in this Policy.

If instead the product has a lack of conformity that was not indicated on the product page, the rules on the legal guarantee of conformity apply rather than those on simple withdrawal.

6. RETURN COSTS

Where the right of withdrawal is exercised, the direct costs of returning the product are borne by the Customer, unless otherwise indicated by the Seller or except in the cases provided for by applicable law.

The Customer may freely choose the shipping service used for the return, provided that the shipment makes it possible to prove that the return was made.

For returns handled through the shipping service used by the Seller, the return surcharge of €2.00 may be applied where it is actually charged to the Seller by the courier.

Any applicable costs will be communicated to the Customer transparently before the return.

7. REFUND

Once the right of withdrawal has been validly exercised, the Seller will refund the amounts due in accordance with applicable law.

The refund covers:

the price paid for the returned product;

If the Customer chose a delivery method that is more expensive than the least expensive standard method offered by the Seller, the resulting difference in cost will not be refunded.

Unless otherwise agreed with the Customer, the refund will be made using the same payment method used for the purchase.

The Seller may withhold the refund until the returned product has been received, or until the Customer has provided evidence of having sent it back, whichever occurs first.

8. DAMAGED OR USED PRODUCTS

If the returned product shows a diminished value resulting from handling that goes beyond what is necessary to check its nature, characteristics and functioning, the Customer may be liable for that diminished value within the limits set by law.

In particular, the following are not permitted:

washing;
fabric treatments;
tailoring alterations;
customisations;
prolonged use;
damage;
removal or alteration of the product’s identifying elements.

The Seller will assess the condition of the returned product against the condition in which it was delivered.

9. WRONG OR DEFECTIVE PRODUCT

If the Customer receives a product different from the one ordered, or believes the product has a lack of conformity, they must contact the Seller before proceeding with the return on their own.

The request must contain:

the order number;
a description of the problem;
photographs of the product and of any defect;
any further useful information.

The Seller will review the report and inform the Customer how the case will be handled.

In the event of a lack of conformity, the remedies and protections provided by the legal guarantee of conformity apply.

11. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

The right of withdrawal is excluded only in the cases expressly provided for by applicable law.

The mere vintage, used or pre-owned nature of an item does not in itself constitute a ground for excluding the right of withdrawal.

Any products for which the law provides an exception will be identified and flagged on the relevant product page before purchase.

12. WITHDRAWAL FORM

The Customer may use the following template:

To: RE.W. DI VERNILLO ALESSANDRO

Physical address for returns: Mondo Vintage, Viale Principe di Napoli, 12 – 82100 Benevento (BN), Italy
E-mail: mondovintagesocial@gmail.com

I/we hereby give notice that I/we withdraw from my/our contract of sale for the following product:

Product: __________________________________

Order number: _____________________________

Ordered on: _________________________________

Received on: _________________________________

Full name: ____________________________

Address: ___________________________________

E-mail: _____________________________________

Date: _______________________________________

Signature: ______________________________________

13. CONTACT

For any information about returns, refunds or the right of withdrawal: