FAQ

Shipping within Italy costs €5.99 with a tracked express courier. A €3.00 surcharge may apply for locations the courier considers hard to reach.

In Italy delivery usually takes 24/48 working hours from when the courier collects the parcel. For other countries, delivery times depend on the destination.

Yes, we ship to several European countries. The cost depends on the destination zone and ranges from €10.00 (Austria and Germany) to €23.00. You can find all the details on the Shipping page.

Yes, our garments are vintage and pre-owned: they may show signs of age or small imperfections. The condition of each item is described on the product page and visible in the photos.

Yes, you have 14 days from delivery to exercise your right of withdrawal, including on vintage and pre-owned garments. Write to mondovintagesocial@gmail.com with your name, order number and the items you want to return.

The garment must be returned unwashed, unaltered, undamaged and in the same condition in which you received it. Return shipping costs are paid by the customer.

The price of the product is refunded using the same payment method you used for the purchase, once we have received the return or proof that it has been shipped.

We accept credit and debit cards, Apple Pay, Google Pay, PayPal, Klarna and the other payment methods shown at checkout.

Write to mondovintagesocial@gmail.com or use the form on the Contact page: we will get back to you as soon as possible.